Streamlining Customer Support and Amplifying Engagement With Vanilla-Salesforce Integration

The customer, a leading B2B technology company, was witnessing challenges with their customer support system. They relied on email support, which hindered their customers' ability to track case status.

Additionally, they were looking for a community platform to foster member engagement and gather valuable feedback. We set up a Vanilla-based community to address their engagement needs. And, created an integration between their community and CRM for efficient support delivery.