Streamlining Incident Resolution to Enable a 10% Faster Response Time for a Cybersecurity Company

The customer is a cybersecurity industry leader known for its breach simulations that systematically probe a network system’s weaknesses to identify potential breach scenarios.

Nonetheless, the customer suffered from access limitations within Salesforce leading to slower response times and inefficient case management.

To overcome these challenges, they wanted to create custom solutions for their Experience Cloud community and improve resource management and boost customer experience.

Download this case study to learn how we helped the customer:

• Enabled Super User Access Within License Constraints
• 10% Reduced Response Time
• Enhanced Case Management by 13%
• Improved Resource Allocation