Syncing Salesforce-Confluence Knowledge Base for Efficient Self-Service
The customer, a leading cloud-based data management solution provider, had a Salesforce-powered knowledge base. With the increasing number of users on their knowledge base, user licensing costs kept increasing. So, they decided to move their knowledge base from Salesforce to Confluence for their branding flexibility and cost-efficiency requirements. At the same time, they wanted to retain their Salesforce KB, so they decided to embed a connector for data syncing between Salesforce and Confluence.
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After implementing automatic data syncing between their platforms, here is what they experienced -