October
ARIA Resort &
BoothAI doesn't know when it’s bluffing. It just answers with whatever it finds in your knowledge base and delivers it with total conviction. Every one of those confident-but-wrong answers is a reopened case, a repeat contact, a cost nobody budgeted for. At TSIA World Envision 2026, see how SearchUnify closes the gap between how confident an answer sounds and how correct it actually is.
Ask about Knowledge Diagnostic: a free, no-commitment read on what's actually breaking in your knowledge base. Starts with a conversation at the booth.
See our agents retrieve, cite, and act on a real support scenario, and exactly what happens the moment there's no good source to trust: no bluffing, just a clean hand-off.
Our AI strategists and support-ops veterans staff the booth all three days. No reps reading from a deck.
Booth giveaways, plus a few surprises for anyone who asks the right question.
Join Matillion and SearchUnify to explore how Matillion transformed its digital support experience by pairing an AI Support Agent with Unified Cognitive Search. Learn how to evolve from static content discovery to trusted, proactive resolutions—giving customers the choice between conversational guidance or research-led paths while driving measurable self-service impact.
Support Evangelist
Senior Manager, Support Operations
Long day at the show? You’ve earned better than another hotel bar plate.
Come unwind over Thai delicacies at Lemongrass, ARIA, with people who actually understand the Support industry. No pitches. No sales spiel. Just great food, sharp conversations, and good company.
Seats are limited. Come hungry. Leave the conference talk behind.
Where confidence starts being backed by evidence
Every result carries a confidence score, so agents stop guessing which article is actually current.
SearchUnify Cognitive Search delivers AI-powered, context-aware enterprise search across fragmented knowledge sources. Powered by Agentic RAG and the Contextual Relevance Engine, it understands intent, connects information across systems, and surfaces trusted, relevant answers faster, reducing search friction and improving knowledge discovery.
Autonomous AI Agents that act on verified knowledge, so they resolve issues instead of confidently guessing.
SearchUnify Agentic AI Suite enables AI agents to understand context, make decisions, and take action across enterprise workflows. Grounded in trusted enterprise knowledge, it helps automate support, escalation, classification, case quality, and other critical processes while keeping humans in control when it matters.
Duplicate, outdated, and conflicting content can teach AI to sound confident and be wrong.
SearchUnify Knowledge Clean-up Services audits, deduplicates, updates, and restructures enterprise content before it reaches your AI systems. It turns fragmented knowledge into a cleaner, more reliable foundation for AI agents, search, self-service, and support.
Host your knowledge. Build the experience. Deliver it to everyone.
SearchUnify Content Delivery Platform gives enterprises a central place to host, manage, and deliver knowledge across multiple customer and agent experiences. Build branded portals with Portal Builder, serve content through traditional search, GPT-powered answers, or conversational AI with AI Support, and control access with permission-based delivery. Extend knowledge to specialized experiences such as AI Code Explainer, while keeping every channel powered by the same content foundation.
Recognized as a Leader by real customers and leading industry analysts in all segments
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OctoberARIA Resort &Booth
