Speakers

Sydney Sherman

Sydney Sherman

Senior Community Development Manager
Serhant

Imi Read

Imi Read

Brand, Community & Performance Marketing Manager
Contact

Parul Gupta

Parul Gupta

Community Manager
The Community Makers

John Summers

John Summers

Senior Manager, Community Practice
Grazitti Interactive

Here’s what you’ll learn:
  • The importance of implementing knowledge-management strategies and user-sharing initiatives into your company’s goals
  • The role of community influencers in boosting brand value
  • Ensuring data security to win your customer’s trust and generate loyal brand advocates
  • Effectiveness of gamification and leaderboards for reaping community engagement
  • The role of data and analytics in making your community dynamic

Resources

  • A Community Manager’s Guide to Gamification
  • 8 Enhancements for Your Online Community to Improve its Performance & ROI
  • Leveraging Online Communities to improve self-service and case-deflection
  • Community Refocus 2020
  • Partnership With Carrie Melissa Jones
  • Partnership With Venessa Paech