[eBook]

Why is Community Analytics Vital for Community Managers?

This eBook will help you find answers to the following questions:

• What is the need for Community Analytics?
• Why is Community Analytics vital for community managers?
• What strategy should be followed for Community Analytics?
• What are the key metrics to analyze your online community?
• How can Community Analytics help in measuring the community’s ROI?

Online communities bring in a lot of user information. But you need to have a reporting tool in place to help you extract useful insights from all the user-data that communities furnish. This is where Community Analytics comes into the picture.

Through Community Analytics, a Community Manager can:

• Prove the ROI of communities
• Identify brand advocates
• Build effective community strategies
• Improve customer experience
• Enhance community engagement