Customizing the Partner Community Portal to Streamline Sales Processes

The customer is a California- based multinational organization that provides Voice over Internet Protocol (VoIP) products. The customer had a partner community portal that enabled their users to perform regular functions like logging into the community on behalf of their end-users, escalate cases, and more.

However, the customer wanted certain customizations in the community. Additionally, they wanted to streamline their sales process.

We enabled the customer to achieve all this and more by:

• Adding custom functionalities
• Authorizing partners to register new users
• Categorize partners
• Implementing ‘add products’ functionality