[Case Study]
Improving User Experience with a Customized and Integrated Lithium Community
The customer is a globally renowned provider of CX optimization software. They had their community hosted on different platforms like Drupal, Zendesk, and Salesforce and wanted to migrate their existing community platform to Lithium (now Khoros). The customer also wanted to get a 360-degree view of their customer lifecycle and set up a well-managed knowledge base.