Multiplying Community Traffic With Innovative Design Thinking

The customer is an American multinational corporation based in California. They develop and sell cybersecurity solutions such as physical firewalls, antivirus software, intrusion prevention systems, and endpoint security components. The customer wanted to design and develop their open community on Khoros. They wanted to integrate features like a profile section, forum, custom filter, and custom reports. They also wanted to migrate user data from their community on Higher logic to Group Hubs.

After redesigning their community and making several customizations, here’s what they witnessed:

• Increased Community Engagement by 5.75%
• Reduction in Spam Posts Using Spam Management by 20%
• Increased Traffic Through Improved Community Design by 109%