[Case Study]
Redesigning an Online Community of Restaurant Reservation Service Company To Enhance UX & Reduce Support Costs
The customer, an online real-time restaurant reservation service, was using Khoros as their community platform. However, they had a basic community set up with an outdated design.
Their community’s knowledge base was scattered with 400-500 help articles without any categorization, which made it difficult for members to search articles.
They wanted a structured, scalable, and engaging community. Also, they wanted an out-of-the-box solution to get better control of their community.
After redesigning their community and adding a custom solution for control, here’s what they witnessed:
- Ease of Use for Customers
- Enhanced Search
- Reduced Support Costs
