Redesigning and Optimizing Customer Community for Better Case Management and Improved CX

The customer, a leader in driving digital transformation by providing energy and automation solutions, had an APC and Communifire community. They wanted a central space where their users could access all knowledge that was segregated in two different communities.

So, they wanted to migrate the data from both the communities to a single community in Khoros. Additionally, they needed assistance in maintaining their community on Khoros along with the redesigning of their community homepage.

After redesigning their community and making several integrations, here’s what they witnessed:

• Migration of 60,000+ posts and added 80+ categories
• Implementation of 50+ customizations
• Better user traction
• Improvement in overall user experience