Redesigning and Optimizing Customer Community for Better Case Management and Improved CX
The customer, a leader in driving digital transformation by providing energy and automation solutions, had an APC and Communifire community. They wanted a central space where their users could access all knowledge that was segregated in two different communities.
So, they wanted to migrate the data from both the communities to a single community in Khoros. Additionally, they needed assistance in maintaining their community on Khoros along with the redesigning of their community homepage.
After redesigning their community and making several integrations, here’s what they witnessed:
Migration of 60,000+ posts and added 80+ categories
Implementation of 50+ customizations
Better user traction
Improvement in overall user experience
Download Your Copy!
Thank you for downloading the case study. It'll be in your inbox shortly.
Find out how we helped the customer with:
Successfully migrating APC/Communifire community to Khoros