Welcome Keynote

How Online Communities Are the Central Force Behind
Organizational Growth

Explore more about the 3Rs of online community building and weaving
member-centric experiences.

Here’s what you’ll learn:
  • Aligning member-centricity with business objectives through communities
  • The transition of online communities from virtual to hybrid
  • The concept of ‘community everywhere’ and how is it impacting businesses
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Alok Ramsisaria
CEO
Grazitti Interactive

Guest Keynote

Reinventing Community Strategies in Today's Business Landscape

Explore how modern companies are leveraging communities to create spaces where members feel valued, heard, and part of a larger purpose.

Here’s what you’ll learn:
  • How B2B organizations are keeping members at the forefront via communities
  • Key strategies to align business objectives with customer preferences
  • Business use cases and real-life examples
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Brian Oblinger
Strategic Community Consultant
Brian Oblinger Strategic Consulting

Panel Discussion

Understanding the Financial Impact of Your Online Community

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Edu Giansante
Head of Community
Persona
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Alan Aisbitt
Director of Community
Splunk
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Ankush Jasuja
Sr. Marketing Manager
Grazitti Interactive

Our panelists discussed all about deciphering the economic value of an online community to drive growth.

Here’s what you’ll learn:
  • The economic value of online communities
  • How online communities can enhance member experience and overall financial viability
  • How to allocate and prioritize community investments

Spotlight Session

Thriving in the Community Landscape: Reflecting on the Past, Embracing the Present, and Shaping the Future

In this session, Yurii talks about deciphering new opportunities and taking your community game a level up.

Here’s what you’ll learn:
  • Are community builders thinking about themselves more than about the industry and others?
  • Why are we reinventing the community vocabulary wheel instead of building upon existing knowledge?
  • How do community builders collaborate to establish more opportunities instead of fighting for existing small amounts of clients?
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Yurii Lazaruk
Community Manager
Codecontrol

Panel Discussion

Reconfiguring the Community Ecosystem With the Right Tools & Technologies

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Jay Nathan
CCO
Higher Logic
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Nikhil Sharma
Associate Director
Grazitti Interactive

Our awesome panelists discussed how organizations can make their communities more cutting-edge
and advanced with the right tools and technology in their corner.

Here’s what you’ll learn:
  • The integral role of technology in community ecosystems
  • Elevating user experiences through technological innovations
  • Strategically selecting tools for community excellence
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Panel Discussion

Implementing Analytics to Measure the Health of Your Online Community

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Christopher Detzel
Director, Customer Engagement
Reltio
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Cassie Perez
Community Manager
LinkedIn
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Harpreet Kaur
Delivery Manager-Analytics
Grazitti Interactive

Our amazing panelists talked about unleashing the true potential of your online community with the power of data and analytics.

Here’s what you’ll learn:
  • Leveraging data analytics for measuring community performance
  • Identifying engagement patterns and analyzing member behaviors through analytics
  • Using analytics to drive continuous community enhancement

Fireside Chat

How 6sense Removed Friction From Their Support Process

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Heather Foeh
Sr Director, Customer Marketing and Communities 6sense
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Shaveta Sharma
Technical Delivery Manager
Grazitti Interactive

Explore more about how one of our customers removed friction from their support processes and
improved their customer experience.

Here’s what you’ll learn:
  • How did the client handle their support queries formerly
  • What challenges were they facing with their support processes
  • How KaseSync helped them overcome their challenges
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Panel Discussion

From Members to Co-Creators: Unveiling the Potential of People-Powered Communities

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Lais de Oliveria
Founder and Author
Hacking Communities
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Corina Gheonea
Global Community Director
UiPath
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Subhodeep Mukherjee
Senior Content Writer
Grazitti Interactive

Our awesome panelists discussed how organizations can improve member participation in communities.

Here’s what you’ll learn:
  • The transformation of community members from passive consumers of content to active co-creators
  • The impact of user-generated content on community engagement and brand advocacy
  • Best practices for creating an environment that encourages collaboration, idea sharing, and meaningful contributions within communities

Fireside Chat

AI in Action: Exploring its Versatile Use Cases in Online Communities for Accelerated ROI

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Austin Grimes
Sr. Community Manager
Flexera
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Ravideep Singh
Senior Project Manager
Grazitti Interactive

Discover all about harnessing AI in communities and boosting ROI.

Here’s what you’ll learn:
  • The application of AI in online communities
  • Key considerations for deploying AI in online communities
  • Business use cases and the impact of AI in online communities
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Guest Keynote

Maximizing Engagement and Impact With the Right Channels

Learn all about creating thriving online communities by identifying the right engagement channels.

Here’s what you’ll learn:
  • Promoting a sense of belonging amongst community members through events, user groups, and group messaging apps
  • Learning via a rich content repository in the form of books, documentation, influencer initiatives, and LMS platforms
  • Leaving an impact on community members by hosting activities, initiating MVP programs, and updating content across social media profiles
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Todd Nilson
Community Strategist
Clocktower Advisors

Panel Discussion

Achieving Customer Success by Transforming Engagement into Loyalty

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Chris Dishman
Sr. Vice President- Global Customer Success
Totango
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David Gunn
Vice President of Customer Success
LinearB
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Varun Luthra
Country Manager ANZ
Grazitti Interactive

Our panelists discussed the key strategies to convert community members into loyal buyers and accelerate ROI.

Here’s what you’ll learn:
  • How to quantify the impact of community-driven customer success
  • Acquiring new users, retaining current ones, and converting them into repeat buyers through seamless experiences
  • Aligning business objectives around member-centricity

Closing Keynote

Explore the key insights from all the sessions in this
insightful closing note

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Shivraj Asthana
President
Grazitti Interactive

Our Hosts

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Sana Sachdeva
Sr. Marketing Specialist
Grazitti Interactive
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Rohit Thakur
Marketing Specialist
Grazitti Interactive