Richard Millington
Founder
FeverBee
FeverBee
Virtual Conference
Evolving Community Dynamics: Engage, Innovate, Thrive
Opening Keynote
Evolving Community Dynamics: Engage,
Innovate, Thrive
Join Richard Millington, Founder of FeverBee, as he shares insights on building thriving online communities. Discover why continuous adaptation is key and how AI can automate tasks while deepening member connections for lasting success.
Panel Discussion
Audience vs. Members: Distinguishing Your Community's Core
Corina Gheonea
Global Community Director
UiPath
UiPath
Andrew Mishalove
Senior Advisor, Digital (Scaled) Customer
Success & Community-Led Growth
Success & Community-Led Growth
Ankush Jasuja
Senior Manager, Marketing
Grazitti Interactive
Grazitti Interactive
Unlock the secret to building a thriving community! Discover the difference between passive audiences who observe and active members who engage. Learn actionable strategies to convert viewers into contributors, and see how understanding this distinction fuels deeper connections and long-term community success.
Spotlight Session
Tapping into Member Psychology for Deeper Community Connections
Dive into the psychology behind thriving communities! Uncover how to inspire loyalty, foster a sense of belonging, and ignite deeper connections. Explore the triggers that drive engagement, and use member insights to fuel lasting growth and participation.
Yurii Lazaruk
Community Consultant and
Psychologist
Psychologist
Fireside Chat
Beyond the Help Desk: Online Communities as Support Powerhouses
Cassie Perez
Community Manager, Community Programs
LinkedIn
Nikhil Sharma
Director of Operations and Business
Development, Grazitti Interactive.
Development, Grazitti Interactive.
The era of traditional help desks is fading. Online communities are transforming support, where users collaborate to solve problems faster. Explores how brands are using communities to deliver impactful support, enabling members to share expertise and accelerate learning.
Panel Discussion
AI Meets Community— Fueling Growth Through Smart Solutions
Christopher Detzel
Senior Community Manager
ZoomInfo
ZoomInfo
Edu Giansante
Head of Community
Persona
Persona
Shaveta Sharma
Technical Delivery Manager
Grazitti Interactive
Grazitti Interactive
In today’s digital world, AI is a game-changer. When integrated into online communities, it unlocks new ways to drive engagement and growth. Explore more about AI's role in personalizing member experiences and automating routine tasks for greater efficiency and scalability.
Panel Discussion
Strategic Governance & Moderation in Online Communities
Brian Oblinger
Strategic Community Consultant,
Brian Oblinger Strategic Consulting
Brian Oblinger Strategic Consulting
Helina Medhin
Senior Community Strategist
Khoros
Khoros
Shweta Sharma
Team Lead, Marketing
Grazitti Interactive
Grazitti Interactive
Online communities are dynamic spaces where members interact, share, and create. As these spaces grow, so do the challenges of managing data privacy and maintaining ethical standards. The key is balancing vibrant engagement with safeguarding personal information and trust. In this session, learn key strategies for ensuring strategic governance and ethical moderation in online communities.
Panel Discussion
Unlocking Value: Innovative Strategies for Monetizing Online
Pablo Gonzalez
CEO and Co-Founder
Be The Stage
Be The Stage
Mayank Bansal
Senior Delivery Manager
Grazitti Interactive
Grazitti Interactive
Varun Luthra
Country Manager, ANZ Region
Grazitti Interactive
Grazitti Interactive
Online communities are hubs of engagement, but how can they also drive revenue? Unlocking their value requires more than just attracting members—it calls for innovative monetization strategies that enhance user experience. In this session, explore creative ways to turn engagement into sustainable revenue, from leveraging digital products to exploring affiliate partnerships.
Fireside Chat
Agentic Support Intelligence: Fuel Self-Service 3.0 with GenAI
Garima Aneja
Associate Manager
SearchUnify
SearchUnify
Anirudh Parihar
Global Sales Manager
SearchUnify
SearchUnify
Today's customers expect more than answers—they want seamless, personalized experiences. Traditional support portals often fail, offering fragmented service. Enter SearchUnify's Agentic Support Hub, powered by GenAI and the Intelligent Front Door framework. Acting as the central hub of your support ecosystem, it optimizes every customer interaction. Learn how this innovative approach transforms support into a fluid, intuitive experience!
Closing Keynote
Explore insights from all sessions in the
closing keynote
Catch the highlights of Community (re)Focus, 2024 in our Closing Keynote, where we summarize the key insights and practical advice shared by industry experts throughout the event. This final session offers a curated overview of each topic, designed to help you quickly absorb and apply valuable learnings from the sessions.
Shivraj Asthana
President
Grazitti Interactive
Grazitti Interactive
Our Hosts
Divanshi Arora
Principal Customer Success Manager
SearchUnify
SearchUnify
Mehak Arora
Manager, Learning and Development
Grazitti Interactive
Grazitti Interactive
