Intelligent Knowledge
Agents & GenAI Solutions
Booth #400
October 21 - 23, 2024
ARIA Resort & Casino, Las Vegas
Intelligent Knowledge
Why Visit Our Booth?
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Live Demos
Witness how our AI-driven solutions can transform your customer lifecycle management in real-time, offering actionable insights that streamline acquisition, engagement, and retention strategies.
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Networking Opportunities
Connect with thought leaders and industry peers to exchange cutting-edge strategies and best practices for maximizing the impact of your customer lifecycle initiatives.
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Freebies and Giveaways
Get your hands on exclusive freebies, giveaways, and special offers available only at our booth.
Driving Customer Success With Our Strategic Lifecycle Approach
Salesforce
As a CREST-level Salesforce partner, we’re experts at transforming the B2B customer lifecycle with Salesforce, AI, and data. From consulting and configuration to migration, customization, and integration, our solutions harness AI-driven insights and data precision to elevate your customer interactions and streamline your processes.
Our global delivery network and customer-centric approach ensure that every Salesforce implementation is designed to drive exceptional growth throughout the entire customer journey.
Zendesk
Zendesk redefines customer service and that’s what we do for your business. As Referral and Technology Zendesk Partners, we specialize in integrating advanced AI and automation to enhance every stage of your customer support lifecycle.
Our strategic setup and ongoing optimization services blend technology and innovation to turn Zendesk interactions into actionable insights and measurable success. Let us transform your support operations, turning every customer touchpoint into a valuable opportunity for engagement and conversion.
Jira
Elevate your project management with Jira, enhanced by our expertise in integrating advanced AI and automation. As an Atlassian Silver Solution Partner, we ensure Jira is perfectly aligned with your business needs across the customer lifecycle.
From robust implementation to continuous support, we infuse AI-driven insights and automation into your project workflows, transforming them into efficient, effective processes that boost productivity and streamline your project management.
MS Dynamics
As a Microsoft Gold Certified Partner, we provide a holistic approach to MS Dynamics 365 that enhances every phase of your customer lifecycle. Our expertise spans strategic consultation to seamless implementation, integrating AI and data-driven strategies to maximize your Dynamics 365 experience.
We combine AI with business intelligence to unlock growth potential and drive innovation, ensuring that MS Dynamics 365 fuels your business success at every customer touchpoint.
Oracle NetSuite
Transform your enterprise resource planning with Oracle NetSuite, where our specialization meets advanced AI and automation. We offer a complete range of services—from consulting to implementation and support—that are designed to enhance every aspect of your customer lifecycle.
By integrating AI-driven insights and sophisticated analytics into NetSuite, we boost your financial management processes, enabling data-driven decisions and operational excellence.
Our Support Services: Driving B2B Success Through Enhanced Customer Interactions
Elevate your B2B customer lifecycle with our comprehensive CRM professional services. We specialize in transforming every stage of your customer journey to drive success and maximize engagement.
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Consulting
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Customization
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Integration
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Implementation
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Migration
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Support
Revolutionize Your Customer Journey With Intelligent Solutions
Expo Theatre Session
Future Trends in Voice-Based Customer Service
In this session, explore how advancements in AI and ML are revolutionizing customer interactions through voice technology, creating faster, more intuitive, and seamless support experiences. Join the experts to gain valuable insights into how this technology helps businesses deliver optimized support at every touchpoint, enabling emotionally intelligent interactions while enhancing security with voice biometrics.
Mayank Bansal
Senior Manager
Ashish Singh
Salesforce Technical
Architect
Tuesday, October 22
12:15 PM-12:35 PM (PT)
EnvisionEXPO
Stage #3
Key Takeaways
- Learn how Salesforce Service Cloud Voice is changing the game for customer service agents.
- Discover the future of Salesforce Service Voice Cloud powered by Salesforce Data Cloud and Agentforce.
- Explore Grazitti’s off-the-shelf AI solutions designed for Salesforce Service Voice Cloud.
From Our Salesforce Product Hub
Your one-stop-shop to amplify, automate, and scale your Salesforce capabilities.
A Robust Cognitive Search and Insights Engine
A Unique CRM and Jira Integration Connector
A Solution to Simplify Case Management in Salesforce
A Unidirectional Solution for Data Migration from Zendesk to Salesforce
An Ideas Management Solution for Salesforce
A Solution for Seamless Community and CRM Integration
A Gamification Solution for Salesforce-Powered Communities
A Digital Adoption Solution for Salesforce-Powered Communities
A Robust Solution to Empower Your Field Service Team
Resources & Insights
Case Study
Enabling a Tech Service Provider To Automate Sales Processes With MS Dynamics
Case Study
Implementing ChatGPT in Salesforce Chats for Sentiment Analysis to Achieve 22% Improvement in Customer Satisfaction
Case Study
Increasing Agent Productivity by 20% through Einstein Case Wrap-Up Implementation for a Finance Company
Case Study
Migrating from Salesforce Reports and Dashboards to Einstein Analytics to Reduce Report Generation Time by 60%
Case Study
Setting up Zendesk Support & Help Center and Integrating Zendesk With Slack & Jira for Better Service Operations
Our Expertise Across the Support Ecosystem
- 370+ Certifications
- Multi-Cloud Expertise
- Salesforce-Native and Lightning-Ready Products
- Wide-Ranging Industry Expertise
Testimonials
I really admire the team's hard work, dedication and sense of responsibility. It’s also been very easy to approach the team, even during late hours, which I appreciate very much.
Yogesh Kapoor, Director, Enterprise Applications,
MobileIron
Right from the start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling - they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.
David Skyberg, Product Manager,
Ping Identity
At Optimizely, we are continually pushing the boundaries of innovative web design. Grazitti has been instrumental in building our Optiverse learning hub and responsive community homepage redesign. They worked tirelessly to implement creative and complex solutions that allowed our vision to come to life. In the 2 months since launch, we have seen a ~200% increase in average weekly member registrations, a 100% increase in member time on site, and a 75% increase in total page views. We couldn't have done it without you. Thanks!!!!
Amanda Swan, Community Manager,
Optimizely
Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.
Chris Russell, Growth Marketing Pro,
Double Haul Strategies
Our Strategic Partnerships
1200+
Experts
1100+
Customers
20+
Partnerships
Swing by Our Innovation Hub, Booth #400
- ARIA Resort & Casino, Las Vegas
- October 21 - 23, 2024
