8 Enhancements for Your Online Community to Improve its Performance & ROI
The performance of their online community is a universal concern for every community manager. They are increasingly experimenting with different tactics to drive user engagement and ROI. Apart from these two main objectives, communities are also utilized for:
Increasing case deflection
Making direct sales
Marketing products/services via word of mouth
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With this eBook, you can expect to come away with learning about 8 useful community enhancements that community managers can use to achieve their business objectives.