The customer, a global digital infrastructure leader wanted to create a global platform that empowers customers and peers to engage and connect. They wanted to build an online community where members can openly discuss various topics and share their thoughts. Additionally, they wanted to increase engagement in their community by adding various gamification elements.
After creating their online community, here’s what they witnessed:
- 40% increase in member participation
- 34% surge in innovative suggestions
- 30% improvement in customer satisfaction
