Self-service is no longer a fallback—it’s the starting point of most support journeys.
81% of customers try to resolve issues on their own before reaching out. But when outdated FAQs and static portals fail them, frustration rises, and so do escalations.
For CX, digital, and service leaders, the mandate is clear: evolve or fall behind.
The next evolution? AI-powered self-service with Salesforce Agentforce AI Agents.
By combining AI-driven automation, intelligent knowledge bases, and predictive assistance, businesses are delivering faster resolutions, reducing costs, and boosting satisfaction.
This eBook is for teams rethinking how support works in an AI-first world. Whether you’re exploring Salesforce Agentforce, scaling your self-service channels, or redesigning customer experiences, you’ll get insights to stay ahead.
