Empowering a New Era of Customer Service with AI Agents

Self-service is the first stop for most customers. With 81% of customers trying to resolve their issues before contacting support, businesses must move beyond outdated FAQs and static portals that frustrate users and increase escalations.

The next evolution? AI-powered self-service with Salesforce Agentforce AI Agents.

By integrating AI-driven automation, smart knowledge bases, and predictive assistance, businesses can deliver faster resolutions, proactive support, and reduced operational costs—all while improving customer satisfaction.

Check out our ebook to learn:

• The Evolution of Self-Service
• How Salesforce Delivers AI-Driven Self-Service
• How AI Agents and Self-Service Portals Are Enhancing CX
• Best Practices for Building Effective Self-Service with AI Agents