Enabling a B2B Software Provider to Streamline Ideas Management and Save $60k Annually

The customer, a business-to-business software provider, was using the third-party platform for managing customer ideas. However, they were spending around $60,000 annually on this platform, which was becoming a significant expense. The customer intended to cut licensing costs and leverage Salesforce Experience Cloud for better ideas management.

The IT Director, at the customer’s organization stated - “Our Chief Customer Officer introduced our Idea portal to our customer community at a global event, and the response was remarkable. This accomplishment was made possible by Grazitti’s expert guidance and dedication, their team of Salesforce experts played a pivotal role in our success.”