Here are some key highlights from the sessions that we were part of


Organizational Success: How Harnessing Community Tools Works

Our community expert, John Summers, touched base on how brands can leverage community tools and pivot their way towards growth. Here’s what he covered during the session:

  • Building an ecosystem of community tools for better scalability
  • Mastering the art of community management with the right tools
  • Boosting community interactions with robust community management strategies
  • Tips for building vibrant online communities

Secrets to Creating a Superior Customer Experience

Our community expert, Varun Luthra, discussed social care and the evolution of communities in this insightful session. Here’s what he covered during the session:

  • Social Care: The future of online communities and support
  • How communities are creating seamless experiences for customers
  • The art and science of social care and its key considerations
  • How to make communities a key differentiator in a brand’s engagement strategy

Flashback from Higher Logic Super Forum 2020


Here’s a peek into all that we covered during our session on ‘Social Care: The Future of Community, Social and Support’ at Higher Logic Super Forum 2020.

  • The past, present, and future of social care
  • Impact of social care on online communities
  • The role of AI in monitoring social conversations
  • Achieving business outcomes with social care

As a Higher Logic Business Software Partner, we’re looking forward to being part of more such conferences and solving complex problems for our customers.

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