Integrating Salesforce Service Cloud with ChatGPT to Deliver Better CX

The customer, a leading eCommerce marketing platform, was using Salesforce Service Cloud as their customer support platform. However, due to their tremendous growth, the workload on their support team increased significantly.

To empower their support teams, they wanted to integrate ChatGPT with Salesforce Service Cloud, with the aim of enhancing customer service and optimizing business processes.