Migrating Knowledge Base from Zendesk to Salesforce for CX Optimization

The customer is an innovative 3D data solutions provider that enables anyone to digitize a space for accurate designing, building, and understanding. With an increasing customer base, came the need for a customer community.

Therefore, they decided to create a fully customized online community on Salesforce to fulfill their customers’ networking needs. In addition to this, they wanted to equip their community members with useful resources. So, they decided to migrate all their data from Zendesk to Salesforce.

After enabling their business solutions with seamless data migration, here’s what they experienced -

• Thriving customer community
• Enriched resource library
• Higher case-deflection rates
• Improved customer experience