Salesforce Service Cloud Voice: Transforming the Way Call Centers Operate

It is common for customers to call support agents when they are having difficulties, even in the digital age when many other channels of communication are available.

In light of this, consistently delivering high-quality customer experiences in call centers and matching the resolution times with other channels has been challenging. That's where Service Cloud Voice comes in.

With Service Cloud Voice, agents can provide proactive and efficient service by combining telephony, digital channels, and CRM data.