The customer is a renowned American software company specializing in cloud-hosted automated testing for web and mobile applications. Their comprehensive solution offers a 360-degree view of user experiences.
However, they faced challenges as their support agents couldn't track recipients in To, Cc, and Bcc, causing complications in managing and updating recipient lists during interactions between agents and community end-users on specific cases.
Learn how we helped the customer manage and update recipient lists and get varied user interfaces to cater to different end-user authority levels.
